My mom-in-law, in her late 70's, gave a lifetime of JW worship. Now with all the changes being made, she has expressed shock at the way things are going. My son is currently visiting her and she guilted him into going to the Sunday meeting. The public talk was all about how other religions use Tele-Evanglism or beg for money and how wrong that is and how the Borg has never used that. When she learned of all the changes she was very bewildered and bothered. Another old sister, in her 90's, was upset at the new Tele-Evanglism system. It is upsetting the older ones, they remember the Watchtower and Awake article deriding the things the Borg is now doing and are hurt and perplexed by it all.
I do not think the borg cares about anyone older than 70 as they know they won't be here much longer and to keep the money coming in they have to attract more younger people. I haven't been to a meeting in over 15 years but what I read on here is the WT have changed a lot in the last few years. So much so that anyone that hasn't been around it for a while would be shocked to see what the organization has become.